Experience Design

The experience is everything.

Whether you’re focused on customers, clients, employees or patients –  they all demand delightful and seamless experiences. Our team adheres to a user centered design process and works collaboratively with our partners to bring the best experiences to life.

  • Definition + Strategy

    We pull from a broad portfolio of expertise. From user profile definition to customer journey mapping, we establish and execute actionable plans that deliver seamless customer experiences across touchpoints.

  • Research + Insights

    We provide an enriched understanding of customer needs and behaviors through competitive benchmarking, user interviews, qualitative research and loads of intangible know-how that comes from years of experience in the field.

  • Information Architecture

    When a solution calls for it, we work in step with business, marketing and development colleagues to create prototypes, demos, and visuals tests that allow us to demonstrate and validate the strength of a concept before building it.

  • Interaction + Usability

    We design interfaces that support the needs of our clients’ customers while balancing user needs against business objectives to provide experiences that meet and exceed expectations.

  • UX Copywriting

    Our writers and UX professionals work collaboratively to develop insight-based copy that intuitively moves digital users toward accomplishing goals while reinforcing the design impact.

  • Testing + Measuring

    We measure for success at every step of the process. Concepts are validated with real people and performance and metrics are analyzed for improvements on experiences in the wild to identify areas for further optimization.

  • Virtual + Hybrid Events

    Experiential has changed drastically during the pandemic. Our expertise in designing physical experiences coupled with our deep understanding of the technology landscape provides a competitive advantage in connecting with audiences across virtual and hybrid settings.

  • Cowen

    Reimagining a .com

    Content Studio, Product + Engineering

  • Prudential

    Delivering a holistic financial experience.

    Content Studio, Experience Design, Product + Engineering, Strategic Advisory

  • Procter & Gamble Ventures

    Creating the next major category.

    Content Studio, Experience Design, Product + Engineering, Strategic Advisory

  • Cowen

    Rethinking a customer portal for an evolving user.

    Experience Design, Product + Engineering, Strategic Advisory

  • Wair

    Rapid brand development.

    Experience Design, Product + Engineering, Strategic Advisory

  • Citi

    Immersive content and technology experience for a global event.

    Content Studio, Experience Design, Product + Engineering