Account Lead

About MOJO:

We are an integrated marketing and customer experience consultancy comprised of professionals across offices in New York, San Francisco, Cincinnati with options for remote working. MOJO’s team includes former CMO’s, brand and agency rock stars, management consultants, start-up and technical leaders – all working relentlessly to deliver against our clients’ greatest opportunities.

Our range of service offerings are designed to cover the spectrum, from strategy to activation, helping clients bring transformative initiatives and experiences to market. Our ability to seamlessly partner from thought to execution helps companies of all sizes thrive.

We are a tight-knit group of professionals who love what we do. Together, we create engaging and dynamic brands, products and experiences. We are dreamers and doers. You’ll do well here if you’re interested in collaborating and winning with a diverse team committed to enjoying each other and the work we do.

Who we are looking for:

MOJO is looking for a curious and strategic Account Lead. You are both highly organized and accountable. You are a good listener that builds strong relationships. You have a solid marketing acumen and are genuinely interested in delivering great customer experiences. You are looking for a fun, low-ego, and challenging environment. You may have been described as a “utility player.” If this sounds like you, we’d love to talk to you about joining the MOJO family.

Your responsibilities:

  • Passionately and professionally represent MOJO with our clients on a day to day basis
  • Build strong relationships with both the client and our internal team 
  • Manage client objectives, expectations and timelines and communicate changes/directions to internal team members
  • Work closely with internal team members across strategy, creative, development, strategic communications to deliver great work
  • Own the “hand-off” of work, acting as the first and the last line between the client and MOJO to ensure that work meets client requirements
  • Understand staffing and scoping requirements
  • Own client status reporting
  • Strive to understand our clients’ larger business to better deliver on the task at hand
  • Articulate ideas and rationale, written and verbal, to internal team members and clients
  • Thrive in a challenging, fast-paced, creative workplace

Your skills and experience:

  • A bachelor’s degree
  • 4+ years of related, client facing industry experience managing “the making” or delivery of great, digital creative work
  • B2C experience. Ideally with exposure to eCommerce, retail, consumer goods, alcohol and spirits, cannabis, and/or tech 
  • A good listener, someone who reads people and those in a room well (and adapts their style and response accordingly)
  • Detail-oriented
  • Developing business and financial acumen
  • Strong enough Marketing or Customer Experience skills in one of the following areas to understand client/ project strategy and, jump in and support delivery of work, when required: Paid Digital Media, Social Media and Influencer, CRM, Product Management
  • Ability to develop a succinct client presentation that highlights the so-what of a number of inputs
  • Proficiency with tools of trade including Google Office Suite, Project management tools (prefer Asana), and Slack
  • Eagerness to grow and learn

Benefits & Perks include:

  • Medical
  • HSA and FSA options
  • Dependent care
  • Dental
  • Vision
  • 401k
  • Commuter Benefits
  • Mobile Phone & home internet stipend
  • Weekly team lunches
  • Office filled with snacks, drinks and more
  • Company sponsored Happy Hours
  • Annual Company Wide All Hands Event – includes Travel